A great vision is informed by customers

  Vision. Every great product needs it. CEOs and product managers are expected to have it. But where does vision come from? A gut feeling Perhaps it's just intuition. That spidey-sense of knowing exactly what to build next. Steve Jobs was probably the master of intuition. He had a knack for turning out successful product, … Continue reading A great vision is informed by customers

Happy users can ‘dislike’ your product too

One of the things I think Google does a great job at is asking for feedback on their products. I came across a recent example of this when booking a flight through Google Flights, which went through an overhaul earlier this year. After searching for a flight and staying on the page for 10 seconds, … Continue reading Happy users can ‘dislike’ your product too

Product Idea: Simple and cheap phone number parking

After moving to Canada, I still had my U.S. phone number with AT&T. I've had the same phone number for 18 years. There's not a way that I know of to transfer your U.S. phone number to a carrier in Canada. T-Mobile actually lets you use your number internationally at no additional charge, so some … Continue reading Product Idea: Simple and cheap phone number parking