> Averages hide what your users feel
Your dashboard says average latency is 200ms. Someone is waiting 25 seconds. Averages describe the system. Percentiles describe what your users actually live through.
Recent Posts
> SESH - session tracking that survives rabbit holes
A session management CLI built on markdown files and git. Here's the architecture, the decisions, and enough to rebuild it yourself.
> Blueprints: open-sourcing the architecture, not the code
Open-source the architecture and the decisions, without the code maintenance. In the era of AI, blueprints are more useful than repos.
> Be bold, ship gradually
After weeks of building, it's tempting to just ship it. But the way something rolls out can mean the difference between a successful launch and one that backfires.
> How Gmail rolled out a major redesign in 90 days
You may have noticed the new Gmail that launched recently. The update touts letting users "do more without leaving your inbox." It brings a new, fresher...
> A great vision is informed by customers
Where does vision come from? Smart CEOs like Elon Musk, Brian Chesky, and Jack Dorsey tap into customer knowledge to build better products.
> Ask your happy users what they hate
One of the things I think Google does a great job at is asking for feedback on their products. I came across a recent example of this when booking a fli...
> 9 things I wish I knew before starting my first SaaS business
What started as a side project turned into years on the startup rollercoaster. Here are 9 lessons I learned growing a SaaS business to 30+ employees.
> Top reasons startups fail
Paul Graham's essay on startup mistakes is worth reading. #3 and #4 stood out — lots of this happening with the Facebook/Foursquare bandwagon.